Orders with 2 or more products qualify for Free Ground Shipping within US States.
Orders with ground shipping can take 24-72 hours to process and ship and can arrive in 4 to 7 business days. When using ground shipping for one product, there is a flat rate of $5 which will be applied to your order upon checkout. Original shipping is non-refundable once shipped.
All Overnight orders confirmed before 10 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10 AM PST (1 PM EST) will be processed and shipped the following business day. Orders placed on Friday after 11:30 AM PST (2:30 PM EST) will be shipped on the following Monday (excluding holidays).
Customer satisfaction is Private Signature’s top priority. If the merchandise you purchased from us does not fit as expected, you may return it for exchange or store credit.
All returns must be shipped to Private Signature in new resalable condition within fifteen (15) days of the date received as recorded on the delivery receipt. Returned items with noticeable damaged cannot be refunded.
When returning your item, please include a copy of your invoice that accompanied your shipment.
Private Signature expressly reserves the right to refuse returns that do not fully comply with Private Signature’s return policy.